Shipping policy
Shipping Policy
Last updated: June 18, 2026
Welcome to 404 Department.
We make shirts for unstable systems, but shipping still has to obey the laws of time, production, carriers, addresses, and whatever else the universe decides to compile that day.
This Shipping Policy explains how orders are processed, produced, shipped, and delivered when you order from 404department.com.
1. Who we are
This website is operated by 404 Department.
Website: 404department.com
Contact email: 404departmentinfo@gmail.com
2. How fulfillment works
404 Department uses print-on-demand fulfillment partners, including Printify and its connected print providers, to produce and ship products.
This means many items are made after an order is placed. Your shirt is not sitting in a warehouse judging you. It is produced, packed, and shipped after checkout.
Because production and shipping are handled through fulfillment partners, timing may vary depending on the product, print provider, shipping destination, order volume, carrier delays, and other factors outside our direct control.
3. Processing and production time
After your order is placed, it goes through processing and production.
Most print-on-demand orders are typically produced and shipped within 2–7 business days after the order is submitted, but this is an estimate, not a guarantee.
Production time may be affected by:
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Product availability
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Print provider workload
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Order size
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Seasonal volume
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Holidays
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Quality checks
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Technical or fulfillment issues
Business days usually do not include weekends or holidays.
4. Shipping times
Shipping time starts after your order has been produced and handed to the carrier.
Shipping times vary based on:
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Destination
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Shipping method
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Carrier
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Print provider location
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Weather
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Holidays
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Local delivery delays
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Address issues
Any estimated delivery date shown at checkout is an estimate, not a guaranteed arrival date.
5. Shipping costs
Shipping costs are calculated based on the product, shipping destination, shipping method, and fulfillment provider.
Because 404 Department uses Printify and related print providers, shipping rates may vary depending on the item ordered and where it is being shipped.
Shipping costs will be shown at checkout before you complete your order.
6. Tracking information
When tracking is available, you will receive tracking information after your order ships.
Please allow time for tracking updates to appear after the carrier receives the package. Sometimes tracking looks frozen for a bit. That does not always mean your order is lost. Sometimes the system is just buffering.
7. Incorrect shipping information
Please make sure your shipping address is correct before placing your order.
404 Department is not responsible for orders delayed, lost, returned, or delivered incorrectly because of an incorrect or incomplete shipping address provided at checkout.
If you notice an address mistake, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been placed, especially once production or shipping has started.
8. Lost, delayed, or missing packages
Once an order is handed to the shipping carrier, delivery timing is mostly controlled by the carrier.
If your order appears delayed, missing, or marked as delivered but not received, please:
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Check the tracking information
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Check around your delivery location
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Ask household members, neighbors, building staff, or mailroom staff
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Contact the shipping carrier when appropriate
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Contact us at 404departmentinfo@gmail.com with your order number
We will review the issue and help where we reasonably can, but we cannot guarantee refunds or replacements for packages lost due to incorrect addresses, carrier issues, theft, or delivery problems outside our control.
9. Damaged or incorrect items
If your item arrives damaged, misprinted, defective, or incorrect, contact us as soon as possible at:
Please include:
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Your order number
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Your name
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A description of the issue
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Clear photos of the item and packaging, if applicable
We will review the issue and determine whether a replacement, refund, store credit, or other solution is appropriate.
10. Multiple items in one order
If you order multiple items, they may ship separately depending on the product, print provider, production timing, and shipping location.
This means you may receive more than one package for the same order.
Do not panic if one shirt arrives before another. The rest may still be in transit.
11. International shipping
International shipping availability may vary depending on the product, fulfillment provider, and destination.
International orders may be subject to customs fees, duties, import taxes, or other charges set by the destination country.
404 Department is not responsible for customs fees, duties, import taxes, carrier brokerage fees, or delays caused by customs.
Customers are responsible for understanding and paying any customs or import charges required by their country.
12. Shipping restrictions
Some products may not be available to ship to every country, region, military address, P.O. box, or restricted destination.
If an order cannot be shipped because of fulfillment or carrier restrictions, we may contact you, cancel the order, issue a refund, or offer another solution.
13. Order changes and cancellations
Because many items are made to order, order changes or cancellations may not be possible after the order has been submitted for production.
If you need to change or cancel an order, contact us immediately at:
We will try to help, but we cannot guarantee changes or cancellations once production has started.
14. Printify reference
404 Department uses Printify and related print providers for production and fulfillment.
Printify’s shipping times, rates, provider availability, and production estimates may change. For the most accurate fulfillment and shipping details, we may refer to current Printify shipping and production information when reviewing order issues.
15. Contact us
For shipping questions, order issues, or fulfillment support, contact us at:
404 Department
Website: 404department.com
Email: 404departmentinfo@gmail.com